Refunds Policy
At Legal Lab https://www.legallab.website/, we are committed to delivering high-quality research services. As our services involve time-intensive legal work and are tailored to each client's requirements, our refund policy is designed to be fair and transparent.
1. Nature of Service
Our primary service involves delivering "case details". This is a knowledge-based service.
2. Refund Eligibility
Refunds may be issued under the following conditions only:
- Duplicate Payment: If you are charged twice for the same transaction, the extra charge will be refunded upon verification.
- Service Not Delivered: If we fail to deliver the agreed document, i.e. "case details".
- Incomplete or Incorrect Service (Only if Due to Our Error): If the delivered document contains substantial errors that are proven to be due to our mistake and we are unable to rectify it within four working days.
3. Non-Refundable Situations
We do not offer refunds under the following circumstances:
- Delays caused due to incomplete or incorrect information provided by the User.
- Once the "case details" Email is sent to the User.
4. Refund Request Process
To request a refund, please email us at legal.melange@gmail.com with the following details:
- Your name and contact information
- Order ID and date
- Reason for refund request
- Supporting documents
We will review your request and respond within 5–7 business days.
5. Refund Mode and Timeline
If approved, refunds will be processed via the original method of payment. It may take 7–10 working days for the amount to reflect in your account, depending on your bank or payment gateway provider.
6. Contact
For questions about this Refund Policy, please reach out to:
Email: legal.melange@gmail.com
Website: https://www.legallab.website/